07 Oct Service Level Agreement Financial Services
In today`s outsourcing environment, incentives or sanctions can be an effective tool for service management in the SLA. If the services received do not meet the requirement, direct outcomes, such as reduced compensation or credit, would follow future services. The SLA should contain a detailed description of the services. Each service should be defined, i.e. there should be a description of what the service is, where it is to be provided, to whom it is to be provided and when it is needed. For example, if one of the services is the provision of a particular report, the corresponding provision of the SLA should describe the report, indicate what it should contain, indicate its format (possibly with regard to a given model) and how it is to be delivered (for example. B by e-mail), to whom, when and how often (e.g.B.